Terms & Conditions

In order to give you the best possible service and flexibility, it is necessary that we have sufficient information about you as our customer. We make sure all your personal information is stored with the most up to date technology and security.

You can be assured that our internal procedures are in accordance with UK data protection act.

Credit card details and your personal data needed for online payments are considered extremely sensitive and classified. This information will not be accessible to anyone except specially authorised personnel for order processing purposes ONLY.

Refund Policy

If for any reason you are not entirely satisfied with your order, we offer a money back guarantee if the goods are returned to us, undamaged, within 14 days of receipt.

In the unlikely event that goods are found to be faulty or damaged upon receipt, we offer to replace the faulty item at no additional charge to the customer. The Company must be notified of any problems within 48 hours of the receipt of the goods; proof of purchase as well as evidence of the fault or damage must also be provided.

The Consumer Protection (Distance Selling) Regulations 2000 apply - where we have supplied you with bespoke goods, such items are not eligible for refund or return under any circumstance.

We will not exchange or divulge any of your personal details to any third party without your consent.